PO BOX 475, West Jordan, Utah 84084 | | Login

FAQ

General Questions
+What days do you work?

We work Monday through Friday unless weather interferes, in which case we will return the next day or Saturday.

+Are you insured?

Yes! We carry four times the Utah state minimum requirement for auto insurance. We also carry a $2 million liability plan to cover your property, and all of our employees are covered by workman’s comp in case of personal injury.

+Do your trucks have GPS?

They sure do! All of our trucks have GPS so our crews can find your property.

+Do your crews wear uniforms?

Our crews wear bright uniforms both for their safety, and yours. While they’re working, we want drivers to spot them easily, and when they’re on your property we want you to know instantly, it’s Lawn Care MVP and not someone who shouldn’t be there. Our trucks display our logo, so you know its Lawn Care MVP parked in front of your home.

Billing Questions
+How do I get my bill?

Billing is processed every Monday; this is also when you will receive an email with your invoice and receipt of payment for any work that was done the previous week.

+How often am I billed?

Billing is charged weekly and processed every Monday. So if, for instance, we mowed your lawn Tuesday and did a fertilizer treatment Wednesday, you would be billed for those services the following Monday.

+Do you accept checks?

For our residential customers we accept payment in the form of a credit or debit card; sorry, we do not accept checks, which makes billing incredibly easy. Once your account is set up, we can charge your card automatically the Monday after service.

+How do I change my credit card?

One of our friendly customer service reps can help you with that over the phone, or you can log into your account at lawncaremvp.com and do it there.

+How do I know my credit card information is safe

We use the same encrypted PCI compliant software as amazon. Once it goes into our system, it is securely encrypted, and no one can access the card details again.

Service Areas Questions
+What areas do you service?

You can find a full list of the areas we service as well as a map on our service areas page.

+Why don't you cover Suncrest or Coperton?

While we would like to service all areas, we try and keep our service area as small as possible so we can keep your prices low.

+Do you cover all of Utah?

Right now we are only servicing the Salt Lake Valley.

+Do you cover Utah County?

We are hoping to expand into the Utah County area in the future, but for now, we are only providing lawn maintenance services for Salt Lake County residents.

+Do you cover Davis County?

At present unfortunately not.

+Do you cover Park City

Park City is a great place to live, and we hope to be providing all of our services soon to them, but at the current time, we don't provide lawn care in Park City.

Fertilizer Questions
+Is there anything special that I need to do before you fertilize?

Please have any toys or garbage off the lawn. We will not directly spray these items, but chemicals can still drift onto them. It's best to have the area as clear as possible.

+How long do my kids or pets need to stay off the grass?

We recommend that you keep all kids and animals off the treated area for at least two hours after application.

+How long between applications?

We apply every 30-45 days.

+How will I know when you’ll be servicing my yard?

We will e-mail or call the day before we are coming.

+Is your fertilizer pet-friendly?

Yes, once the dust has settled, or the chemical has dried our fertilizers and weed control are pet and kid friendly. We recommend that you keep all people and animals off the treated area for at least two hours after application.

+Is there anything special I need to do after you fertilize?

When we email you your fertilizer date, it will include any special watering instructions for that treatment with it.

+What if it's raining when my service is scheduled?

Depending on what we’re putting down and how hard it’s raining, we can usually still fertilize your yard. In certain situations, like hard rain, we may have to reschedule for another day.

+You just came and sprayed my weeds, why aren’t they dying?

It usually takes 3 to 5 days for the weed to start wilting and 14 days to entirely die.

Mowing Questions
+When do you start or end mowing?

When our Utah weather allows us to. We will begin our normally scheduled Mowing the first full week of April. We also usually end our regular mowing season about the last full week of October. This is just a guideline as mother nature will always be the deciding factor on when the season will begin or end. However our amazing office staff will always let you know when you can expect us to visit your property.

+What day will you be out to service my yard?

This will vary based on what area you are in. To help keep our cost down so that we can keep the price you pay as low as possible we attempt to group properties together to reduce the amount of time our trucks are driving around to different areas. Please call one of our friendly office staff to determine what day we will be in your area.

+What happens if it rains and you are not able to service my yard?

If on your service day we are unable to service your property for any reason we will notify you that we will be delayed.. This usually means the next day but if weather prevents us from being able to work for multiple days it could be possible that we will be delayed more than one day. However we will always notify you as to what you can expect should anything change.

+What areas do you service?

We currently service just about the entire Salt Lake Valley except for Suncrest and Copperton. If you have a question about if your property is in our service areas our Office Staff will be happy to help you determine that.

+Do you mulch or bag the grass?

If your lawn allows us to we will mulch the grass. If there is too much growth or to many debris resulting in a less desirable finished product we will bag the grass clippings and haul them off for you.

Aeration Questions
+Do I need to water before my yard is aerated?

For best results, water your lawn a day or two before aeration if we haven't had rain to help soften the ground. The softer the ground, the deeper plugs the aerator can pull. However, too much water makes for a muddy mess.

+How often should I aerate my lawn?

Golf courses aerate their lawns about 7 times a year, but they probably get a lot more foot traffic than you do. We recommend that you aerate your lawn at least once a year.

+What do I need to do to prepare my yard for service?

To get the best results from your aeration and to soften the ground, you will want to water your lawn a day or two before if we haven't had any rain. We also ask that you mark any sprinklers or objects in the lawn that the aerator may damage or run over.

+When is the best time to aerate?

Most people aerate in the spring, but any time is a good time to aerate.

+What does aeration do for my lawn?

Aeration helps relieve soil compaction, making it easier for the roots to grow deeper. It also helps reduce the amount of thatch build-up and allows fertilizer and water to better reach the roots.

Cleanup Questions
+How much will a yard cleanup cost?

We bill our yard cleanups by the hour to give you the best price for the actual time on the job.

With flat rates, companies have to send someone to your property to bid and guess how long the job will take. To play it safe they may add several hours to your bill just in case it takes longer than they guess. We charge you only for the actual time it takes to complete your project, which saves you money in the end.

If you have a budget you’d like to stick to we’re happy to work with that. We cannot promise our crew will be able to get all the work you want to be done within the budget you set, but we will do as much as possible.

+Are dump fees included with a cleanup?

Green waste dump fees are included in the cleanup price.

+Can I walk around with the crew before they start?

Yes, if you have specific requests, you are welcome to show our crew what you’d like done.

+Do I have to be home while my yard is serviced?

That is entirely up to you. You don’t need to be home for us to do your service. However, we will need gates to be unlocked, and any dogs locked up or put inside.

+Can you get my entire yard cleaned up?

We can do that, but we don't want to surprise you with a bill that is more than you anticipated. If a yard has been neglected for some time, the bill could exceed $1500. It depends on how much work your yard needs.

+Can you trim my bushes/hedges?

Yes, we can trim bushes and hedges with our cleanup service.

Mulch Questions
+How to measure for mulch
How to measure a flower bed for mulch.
  1. With a measuring tape or wheel, measure how many feet long the bed is. Then measure how many feet wide. Multiply these two figures. The total is the square foot area of that landscape bed. If your flower beds curve like in the example, measure to the widest part. Having extra mulch is okay since the ground is unlevel some mulched areas will have 2” of mulch and others can be thinner or thicker.
  2. Decide how thick you want your mulch to be. 2" is average. If you are top dressing a previously mulched bed, you may wish to use as little as 1" of mulch. Once you have the measurements of the areas you want to be mulched, use our mulch calculator to determine how much material you will need. We always like to allow for a little extra since it never goes down at a perfect thickness.
+What should I do before putting mulch down?
  • Kill weeds - Remove all weeds or unwanted growth. You can also spray weeds with an herbicide like Roundup one to two weeks before mulching. Dead weeds are easier to pull.
  • Trim trees and bushes - It is best to trim trees and bushes before mulching because picking up trimmings out of your new mulch is time-consuming and difficult to get all the clippings out.
  • Clean out your beds - Clean out all dead leaves, weeds, and trimmings with a rake.
  • Cultivate - After your beds have been cleaned, cultivate any compacted soil or old mulch. A roto-tiller or hand cultivator will do the job. Cultivating will allow moisture and air to pass through the soil easier.
  • Edge your beds - A clean edge enhances your landscape and gives it a professional look. It also helps to keep the mulch where you want it and not scattered all over the lawn. An edging shovel or power edger can be used to create your edge. Using a garden hose as a guide helps you create nice flowing curves.
  • Rake smooth - Using a stiff rake smooth out all the surfaces to be mulched. Otherwise, your mulched beds will look lumpy.
  • Apply a pre-emergent - Apply a pre-emergent, such as Preen, to prevent germination of weed seeds. A second application, after the mulch has been installed, can add protection from weed seeds that may germinate into the mulch.
  • Address fungus - If fungus is present, remove it and the surrounding mulch. Rake existing mulch to cover the area, and then water thoroughly. Fungus is a sure sign that your mulch compacted and your beds have dehydrated. Cultivation and watering will be necessary.

If you need any help getting your flower beds or garden areas prepared for new mulch we are happy to help, ask about our cleanup service.

+What are the benefits of Mulching

When applied correctly, mulch has the following beneficial effects on plants and soil:

  1. Prevent loss of water from the soil by evaporation.
  2. Reduce the growth of weeds, when applied deeply enough to prevent weed germination or to smother existing weeds.
  3. Keep the soil cooler in the summer and warmer in the winter, thus maintaining a more even soil temperature.
  4. Prevent soil splashing, which not only stops erosion but keeps soil-borne diseases from splashing up onto the plants.
  5. Organic mulches can improve soil structure. As the mulch decays, the material becomes topsoil. Decaying mulch also adds carbon and nutrients to the soil.
  6. Prevent crusting of the soil surface, thus improving the absorption and movement of water into the soil.
  7. Prevent the trunks of trees and shrubs from damage by lawn equipment.
  8. Help prevent soil compaction.
  9. Adds to the beauty of the landscape by providing a cover of uniform color and interesting texture to the surface.
  10. Mulched plants have more roots than plants that are not mulched because mulched plants will produce additional roots in the mulch that surrounds them.
+How deep should I spread the mulch?

The amount of mulch to apply depends on the texture and density of the mulch material. Many of our wood and bark mulches are composed of fine particles and should not be more than 2 to 3 inches deep. Excessive amounts of these fine-textured mulches can suffocate plant roots, resulting in yellowing of the leaves and poor growth.

Compost or mulches composed of grass clippings or shredded leaves like our fine mulch should never be deeper than 2 inches, because these materials tend to mat together, restricting the water and air supply to plant roots.

2-3 inches of mulch should be plenty to cut down on weed growth. Mulch applied at thicknesses greater than 3 inches may also provide cover for chewing rodents such as mice and meadow voles. These rodents live under the warm mulch in the winter and chew on the nutritious inner bark.

Warning: Whenever you mulch anything, be super careful to leave some space around the plant crown, or tree base. If you pile any mulch up against the crown, you will rot the plant out, and it will die.

So leave a 1 to 2 inches (2.5 to 5.1 cm) of breathing room near the stem or base of the plant, and you'll be just fine.

+When should I apply mulch?

You can apply mulch whenever the soil is bare. Mulch suppresses weeds, protects from scorching temperatures and the break down of mulch helps amend the soil.

+How often should I mulch?

You will have to freshen up your mulch from time to time. Small mulch particles break down quickly in hot or wet weather. Dyed or colored mulch will fade with time, and you may need to add a new thin layer of mulch more than once in the growing season to maintain a functional and aesthetic layer.

+Do I need to put down weed barrier, landscape fabric, underneath the mulch?

While it can be called by several names, it is not necessary to install before mulching. Applying weed barrier before applying mulch will help prevent weeds from growing up from underneath the mulch. However, this will only help for so long until the mulch breaks down and soil and weed seeds are deposited on top of the weed barrier from the wind.

+Is the mulch treated with anything?

Our mulches are not treated with any chemicals. Our dyed mulches contain wood and are colored with a non-toxic dye similar to high-intensity food coloring.

+Does the price of my mulch include delivery?

Yes, the price we quote you for your mulch includes pick up, delivery, and installation.

Weeding Questions
+How much will weeding cost?

We bill our weeding by the hour to give you the best price for the actual time on the job.

With flat rates, companies have to send someone to your property to bid and guess how long the job will take. To play it safe they may add several hours to your bill just in case it takes longer than they guess. We charge you only for the actual time it takes to complete your project, which saves you money in the end.

If you have a budget you’d like to stick to we’re happy to work with that. We cannot promise our crew will be able to get all the work you want to be done within the budget you set, but we will do as much as possible.

+Are dump fees included with weeding?

Green waste dump fees are included in the weeding price.

+Can I walk around with the crew before they start?

Yes, if you have specific requests, you are welcome to show our crew what you’d like done.

+Do I have to be home while my yard is serviced?

That is entirely up to you. You don’t need to be home for us to do your service. However, we will need gates to be unlocked, and any dogs locked up or put inside.

+Can you get my entire yard cleaned up?

We can do that, but we don't want to surprise you with a bill that is more than you anticipated. If a yard has been neglected for some time, the bill could exceed $1500. It depends on how much work your yard needs.

+Can you trim my bushes/hedges?

While we might not be able to turn your bushes into a giraffe or Mickey Mouse, trimming back an overgrown juniper or shaping a boxwood is something we can do.

Trimming Questions
+Can you trim my rose bushes?

Whether you want your rose bushes trimmed, deadheaded, or reduced in size, we can take this time-consuming project off your list.

+Can you trim my bushes/hedges?

While we might not be able to turn your bushes into a giraffe or Mickey Mouse, trimming back an overgrown juniper or shaping a boxwood is something we can do.

+Do you trim trees?

At this time, no. Tree trimming is a specialty project best performed by a certified Arborist.

+Can you trim my ornamental grasses?

Cutting back ornamental grasses in early spring or fall is a popular service offered by our cleanup crews.

Power Rake Questions
+What is a power rake?

A power rake is a machine with spinning blades that pull dead grass and thatch out of your lawn. We hand rake thatch that was pulled up and haul it away.

Example of a power rake job in Utah.
+What is thatch?

Thatch is a layer of grass shoots, stems, and roots that show up between the lawn’s soil and grass blades when organic debris is produced faster than it can be broken down. Having some thatch is good; it keeps turf resilient and healthy. It provides insulation against temperature extremes and variations in moisture. A good thatch layer is a half-inch thick or less. Grass clippings do not usually contribute to thatch build-up because soil microbes easily break them down in the right conditions.

+Can I put fertilizer down after a power rake?

Yes, we suggest you fertilize your lawn within a few days following a power rake service to help the grass recover.

+How often do I need to power rake?

Power raking should be performed every 1 to 3 years, or when thatch builds up more than ¼ of an inch. A small amount of thatch contributes to a healthy, resilient lawn.

+Can you aerate, power rake and fertilize at the same time?

Due to the particular equipment and personnel needed to complete each job, these services are usually scheduled on different days. Fertilizer should come after power raking though, so that it is not removed with the thatch.

+Can you power rake when the ground is wet?

A little moisture is okay, but if your grass is too wet the soil is not able to hold onto the grass roots as well, which may cause the grass to pull out instead of tear.

+Can you power rake my lawn when it’s hot outside?

We stop power raking when temperatures exceed 80 degrees Fahrenheit. Power raking in hotter temperatures can stress your lawn or possibly killing it.

Sprinklers Questions
+Will your sprinkler repair tech have my parts with him?

We stock our sprinkler repair vehicles with an amazing amount of sprinkler parts. This helps ensure that your technician will show up ready to take care of almost any need. However, occasionally we will need to swing by a sprinkler supply store and pick up any additional parts we may need.

+What sprinkler systems do you work on?

We work on any irrigation system, including the following brands; Rain Bird, Hunter, Irritrol, Toro Walla-Walla Sprinkler, Weathermatic, Nelson, Lawn Genie, Orbit, K-Rain, and more.

+What is a Spring Sprinkler Startup?

Every spring comes the time you will need to get your sprinklers turned on and make sure everything is working correctly. Even if you had us winterize your sprinklers for you there is always a chance of issues that arise with sprinkler systems.

Sprinklers are just like anything else we use around the house and unfortunately are not immune from normal wear and tear. A sprinkler head might fill up with water from snowmelt and refreeze causing it to break. Pipes can get pushed or squeezed from tree roots causing breaks or any number of other issues inside the system that can lead to your sprinklers not working correctly come spring.

Some of the things we do when our sprinkler technicians come out to do your Sprinkler Start Up:

  1. Close any drain valves that may have been opened to drain lateral lines during the winterization process.
  2. Close all electronic bleeder valves and valve solenoids that were left open for winter.
  3. Shut test ports on backflow device.
  4. Open gate valves on backflow device.
  5. Turn water supply on to your irrigation system via main gate valve.
  6. Check that there are no visible leaks at backflow device.
  7. Check that there are no visible leaks at valve manifold.
  8. Make sure all stations turn on.
  9. Check each sprinkler head to be sure it’s operating correctly, fully retracting, and spraying the desired direction.
  10. Set sprinkler timer if settings were lost over the winter.
  11. Zone-by-zone inspection of your system.
  12. Clean and replace any clogged filters or nozzles as necessary.
  13. Flag sprinklers in need of repair.

We test every valve, every zone, and every head. This service is offered from March-May 1st. Any sprinkler start ups done after May 1st are considered a regular service call and subject to our regular service call rate.

+What can you do with sprinkler repair?

Sprinklers are just like anything else we use around the house and unfortunately are not immune from normal wear and tear. A sprinkler head might fill up with water from snowmelt and refreeze causing it to break. Pipes can get pushed or squeezed from tree roots causing breaks or any number of other issues inside the system that can lead to your sprinklers not working correctly. We work on galvanized, poly, and PVC systems.

Some of our more common repairs include:

  • Spring start up
  • Replace / repair valves
  • Locate and fix broken pipes
  • Fix / replace backflow device
  • Sprinkler winterization
  • Wire tracing to locate buried valves
  • Drip irrigation and drip systems repair
  • Automatic sprinkler timer / controller replacement
  • Timer settings
  • Stop and waste valve replacement
  • Troubleshooting
  • Garden sprinkler repair
  • Sprinkler head replacement and adjustments
  • Replacing nozzles
  • Adding lawn sprinkler heads
  • Resetting sprinkler heads
  • Raising sprinkler heads in flower beds or behind shrubs
  • Installing a rain or moisture sensor
  • Installing sprinkler valve box
  • Clean / replace irrigation filters
+Can I set a time for sprinkler repair?

Yes, the first appointments of the day can be set. We usually arrive between 7:30 - 8:30 A.M. depending on if we need to stop and pick up parts before we head to your property. We can also arrange to call before we send our repairman to your location. We do respect your time and do everything in our power to get there at a workable time to you.

+Do you give free estimates for sprinkler repair?

We don't give free estimates on repairs. On repairs, it is sometimes impossible to know what is wrong until you have dug up or completely repaired what is wrong.

+When should I water?

You should be watering your lawn early in the morning, between 3 and 5 AM. Since it’s cooler and sunlight is limited. This gives your lawn a chance to absorb the water before the sun evaporates it.

+How often should I water in Utah?

You don't need to water your lawn every day. Doing so will train the root system to stay closer to the surface where the water is located. Watering deeply, 1-3 times a week, will allow the roots to grow downward in search of water, which in turn makes your lawn more healthy and less vulnerable to drought.

You can also test how hard the lawn is by pushing a screwdriver into your grass. A moist lawn will easily allow the screwdriver through. If it is difficult to press the screwdriver into the ground, it is too dry and needs watering.

+How Long Should I Water my Lawn 70-80 degree weather?

Water 2 to 3 times per week.

  • Set watering time to achieve 1/2 inch of water per station per day
  • For fan style pop up spray heads average time is 15 to 25 minutes per station (your watering time could vary dramatically).
  • For rotary style head systems, the far-shooting rotating kind, average 30 to 40 minutes per station (your watering time could vary dramatically).
+How Long Should I Water my Lawn 90-100+ degree weather?

Water 3 to 4 times per week.

  • Set watering time to achieve 1/2 – 3/4 inch of water per station per day.
  • For fan style pop up spray heads, the average time is 25 to 35 minutes per station (your watering time could vary).
  • For rotary style systems average 40 to 60+ minutes per station (your watering time could vary).
  • It's possible your automated system may not be able to uniformly cover all areas in this heat. You might need to hand water some areas of your lawn.

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